Email Reports & Notifications What are weekly, daily, and spike reports? Weekly Reports Weekly reports are reports that are typically generated at the end of the week and summarize the activities that have taken place during that week. Daily Reports Daily reports are just like weekly reports, but they only include metrics that can be …
Aspect-Based Analysis What is aspect based sentiment analysis? Aspect-based sentiment analysis (ABSA) is a natural language processing (NLP) technique that identifies opinions and sentiment in text related to particular aspects of a product or service. This type of sentiment analysis can be used to identify customer sentiment about specific features of a product or service, …
Mention Tags How does tagging mentions help in organizing? Tagging mentions helps in organizing by allowing users to easily find specific mentions within a larger group of mentions. Tagging makes it easier to search, sort, and organize data since users can quickly identify which mentions contain specific information. Additionally, tagging mentions can help users to …
Team Workflows What are team workflows and how do they help manage customer interactions? Team workflows are a set of steps and processes that team members use to manage customer interactions. By following these workflows, teams can ensure that all customer interactions are handled in a consistent, efficient, and effective manner. Team workflows help to …
Key Metrics What is social reach in the context of social listening? Social reach is a measure of the potential audience size of a post or message on a social media platform. It is used to measure the reach of a social listening campaign and can be used to assess its success. Social reach is …
Using Filters What are the benefits of filtering mentions by domains, authors, hashtags, location, language, platform, date, reach and sentiment? Filtering by domains, authors, hashtags, location, language, platform, date, reach and sentiment allows you to gain insights into how specific topics are being discussed within a larger conversation. By looking at sentiment and reach, marketers …
How to use the Boolean Search Builder How do I use the query builder to perform a boolean search? To perform a boolean search using the query builder, you can use the “AND” and “OR” operators to combine different search terms. For example, if you wanted to search for documents that contain both the words …
