The people behind sharper brand intelligence.

Kommon Poll is built by a focused applied-AI team at Synapse AI Labs, combining product engineering, social listening operations, data analysis, and customer intelligence to help brands make faster decisions.

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Leadership

Led by applied AI, built for practical brand teams.

The team works at the intersection of AI, marketing intelligence, customer experience, and reputation monitoring - building systems that move beyond dashboards into operational decisions.

Nikin Matharaarachchi

Founder & CEO, Synapse AI Labs

Leads Kommon Poll’s product direction, applied AI strategy, and enterprise intelligence vision.

A compact team with a product-first operating model.

Kommon Poll is designed by people who understand that social data is only useful when it becomes clear, timely, and easy to act on. The team focuses on making complex online conversations usable for brand, PR, CX, marketing, and leadership teams.

From multilingual data pipelines to stakeholder-ready reporting, the team’s work is grounded in practical implementation - helping organisations monitor reputation, understand audiences, benchmark competitors, and respond faster.

2021 Synapse AI Labs founded
AI Applied intelligence core
24/7 Online conversation context
How we are structured

Specialists working across the full intelligence loop.

Every part of the team supports one goal: convert scattered public signals into usable, defensible, and timely intelligence.

AI & Data

Builds the analysis layer for sentiment, relevance, topics, intent, language detection, and summarisation.

Product Engineering

Designs and ships the dashboard, workflows, reports, alerts, onboarding flows, and platform experience.

Customer Intelligence

Turns raw monitoring into insights that brand, CX, PR, and leadership teams can actually use.

Growth & Partnerships

Works with customers, agencies, and partners to identify use cases and translate needs into value.

Operating model

Built around the way intelligence teams work.

The team does not treat social listening as a passive feed. Kommon Poll is shaped around detection, interpretation, escalation, and reporting - so teams can move from noise to action.

Team workflow
Live intelligence
1

Collect signals

Mentions, comments, reviews, news, forums, and public conversations are gathered into one view.

2

Structure the noise

AI and analyst workflows help organise sentiment, topics, urgency, source, language, and context.

3

Surface what matters

Alerts, summaries, and dashboards make spikes, risks, opportunities, and competitor moves visible.

4

Report for action

Outputs are designed for managers, analysts, agencies, and leadership teams to act quickly.

Team principles

The standards that shape the product.

Kommon Poll’s team principles keep the product focused, practical, and credible for enterprise users.

Clarity over noise

Every feature should make messy public conversation easier to understand, not harder to manage.

Speed with context

Fast alerts matter, but they become useful only when paired with source, cause, trend, and urgency.

Enterprise credibility

Outputs must be clean, structured, and defensible enough for brand, PR, CX, and leadership decisions.

See the platform

Meet the team through the product we are building.

Book a Kommon Poll demo to see how the platform helps teams monitor reputation, understand customers, benchmark competitors, and turn online conversations into decisions.

Book a demo