Gain Deeper Insights with Sentiment Analysis

Understand Customer Sentiment to Drive Actionable Decisions


Sentiment analysis is a powerful tool offered by Kommon Poll™ to help you decipher the emotions and opinions behind customer interactions. By analyzing text data from various sources, you can gain valuable insights into customer sentiments, enabling you to respond effectively, tailor your messaging, and enhance customer satisfaction.

Sentiment Polarity/Subjectivity

Determine whether text expresses positive, negative, or neutral sentiment and assess the degree of subjectivity.


Track sentiment trends over time to identify patterns and anticipate shifts in customer sentiment.

Omni-Channel Analysis

Analyze sentiment across multiple channels, including social media, review sites, and forums, for a comprehensive view of customer sentiment.

Omni-Channel Comparison

Compare sentiment across different channels to understand variations in customer sentiment and tailor your response strategies accordingly.

Trends by Platform

Identify sentiment trends specific to each platform to tailor your response strategies accordingly.

Entity/Aspect-Based Sentiment

Analyze sentiment related to specific entities or aspects of your brand, such as products, services, or marketing campaigns.

Identifying Key Negative Mentions

Automatically flag key negative mentions for immediate attention and response.

Identifying Key Negative Accounts

Identify accounts that frequently express negative sentiment to proactively address concerns and prevent reputational damage.

Demographic-Based Sentiments

Analyze sentiment based on demographic factors such as age, gender, location, and interests to personalize your messaging and engagement strategies.

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