1. Overview
This Cookie Policy explains how Kommon Poll uses cookies and similar technologies on our website, product, dashboards, documentation, support tools, feedback tools, and related services.
Cookies help us operate the Service, keep accounts secure, remember preferences, understand how people use Kommon Poll, improve performance, provide support, and measure product and marketing activity.
2. What cookies and similar technologies are
Cookies are small text files placed on your browser or device. Similar technologies include local storage, pixels, tags, SDKs, device identifiers, and session storage. These technologies may collect information such as browser type, device information, IP address, pages viewed, links clicked, session identifiers, referral pages, product actions, and approximate location.
3. Types of cookies we may use
| Category | Purpose | Examples |
|---|---|---|
| Strictly necessary | Required to run the website, login, security, session management, account access, load balancing, and fraud prevention. | Authentication cookies, session cookies, security tokens, consent records. |
| Preference | Remember choices and settings so the product and website feel consistent. | Language, UI settings, saved preferences, dismissed notices. |
| Analytics and performance | Understand website and product usage, diagnose issues, and improve product experience. | Page views, feature usage, performance metrics, error logs, aggregated analytics. |
| Support and feedback | Provide live support, help widgets, product feedback, changelog, and customer success interactions. | Support chat state, feedback widget sessions, help centre activity. |
| Marketing and attribution | Measure campaigns, referrals, conversions, and interest in Kommon Poll pages and content. | UTM tracking, campaign attribution, remarketing or conversion pixels where enabled. |
| Embedded and third-party | Enable embedded videos, booking tools, social links, maps, forms, documentation, or integrations. | Third-party content and widgets may set their own cookies. |
4. Third-party cookies
Some cookies or similar technologies may be set by third-party service providers, such as hosting, analytics, payment, support, product feedback, booking, documentation, social media, embedded media, or marketing providers. These third parties may process information under their own privacy and cookie practices.
Where possible, we configure providers to collect only what is needed for the relevant function and to support Kommon Poll operations.
5. How to control cookies
You can control cookies through your browser settings. Most browsers allow you to block, delete, or receive alerts about cookies. If you block some cookies, parts of the website or Service may not work correctly, especially login, dashboard sessions, security, preferences, and support tools.
Where we provide a cookie banner or preference centre, you can use it to manage non-essential cookies. Strictly necessary cookies cannot usually be disabled because they are required to operate the Service.
6. How long cookies last
Session cookies may expire when you close your browser. Persistent cookies may remain for a defined period unless you delete them earlier. Retention periods vary depending on the purpose of the cookie and the provider setting it.
7. Updates to this Cookie Policy
We may update this Cookie Policy to reflect changes in the Service, cookies, providers, legal requirements, or operational practices. The updated version will be posted on this page with a new Last updated date.
8. Contact
For questions about cookies, contact:
Synapse Artificial Intelligence Labs (Pvt) Ltd
132/12, Hiripitiya, Pannipitiya, Sri Lanka
Email: help@kommonpoll.com