1. Overview
This Subprocessors page explains the third-party service providers that Kommon Poll may use to provide, secure, support, improve, bill for, and operate the Service.
A subprocessor is a third party that may process Customer Data or personal data on behalf of Kommon Poll when we provide the Service to a customer.
2. How we use subprocessors
We use subprocessors only where they support a legitimate operational need, such as hosting, cloud infrastructure, payment processing, AI analysis, support, feedback, email delivery, data collection, monitoring, security, analytics, or product operations.
Where a subprocessor handles Customer Data, we aim to impose contractual, confidentiality, security, and data-protection obligations appropriate to the nature of the service.
Not every subprocessor is used for every customer account. The providers involved may depend on plan type, configured features, integrations, data sources, payment method, region, support request, and custom services.
3. Current subprocessors
| Provider | Service category | Purpose | Data that may be processed | Notes |
|---|---|---|---|---|
| Amazon Web Services | Cloud infrastructure | Hosting, compute, storage, database, logging, backups, and product infrastructure. | Customer Data, account data, usage logs, public-source data, report data, system metadata. | Used where Kommon Poll infrastructure is hosted or supported on AWS services. |
| Microsoft Azure / Azure OpenAI | Cloud and AI processing | AI-assisted analysis, classification, summarisation, extraction, translation, enrichment, infrastructure, and related processing. | Prompts, search context, public-source data, report content, Customer Data submitted for AI features. | Used for AI and cloud processing where configured. |
| Apify | Data collection infrastructure | Collection, extraction, or automation workflows for supported public sources where enabled. | Public-source URLs, public posts, public comments, public reviews, metadata, configured search inputs. | Used where a supported data collection workflow depends on Apify infrastructure. |
| Dodo Payments | Payments and billing | Checkout, subscriptions, invoices, payment status, tax or billing workflows, and failed-payment handling. | Billing contact data, payment status, subscription details, invoice data, transaction metadata. | Payment card or bank details are handled by payment providers, not stored directly by Kommon Poll unless expressly stated. |
| Hostinger | Website, hosting, and email infrastructure | Website hosting, email delivery, DNS, SMTP, and operational hosting where configured. | Website logs, contact form details, email metadata, support or inquiry content, technical logs. | Used for website and domain/email operations where configured. |
| Featurebase | Support, chat, feedback, and product updates | Customer support widget, product feedback, changelog, messages, help interactions, and customer success workflows. | Name, email, account or company details, support messages, feedback, device/session metadata. | Used where the support or feedback module is enabled. |
| Fonts, analytics, and website services | Website fonts, analytics, measurement, embedded tools, or other website services where enabled. | Device data, IP address, browser data, page activity, cookie identifiers, usage data. | Usage depends on the website configuration and cookie settings. | |
| Microsoft 365 / Outlook / Teams | Business communication and customer operations | Sales, support, customer communication, meetings, internal alerts, and customer success workflows. | Contact details, email content, meeting metadata, support context, account notes. | Used where customer communication or internal workflow tools are connected. |
If you believe a listed provider is inaccurate for your account, contact us so we can clarify the relevant service configuration.
4. Changes to subprocessors
We may add, replace, or remove subprocessors as the Service evolves, as vendors change, or as required for security, reliability, compliance, scalability, pricing, or product functionality.
Where required by an applicable agreement or law, we will provide notice of material subprocessor changes or give customers an opportunity to object in accordance with the applicable Data Processing Agreement or written contract.
5. Customer objections
If your agreement gives you the right to object to a new subprocessor, you must object in writing within the notice period stated in that agreement. Your objection must explain the reasonable data-protection basis for the objection.
If we cannot reasonably address the objection, the parties may discuss alternative configurations, feature limitations, or termination rights as set out in the applicable agreement.
6. Contact
For questions about subprocessors, contact:
Synapse Artificial Intelligence Labs (Pvt) Ltd
132/12, Hiripitiya, Pannipitiya, Sri Lanka
Email: help@kommonpoll.com