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Mention Tags

Mention Tags How does tagging mentions help in organizing? Tagging mentions helps in organizing by allowing users to easily find specific mentions within a larger group of mentions. Tagging makes it easier to search, sort, and organize data since users can quickly identify which mentions contain specific information. Additionally, tagging mentions can help users to …

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Team Workflows

Team Workflows What are team workflows and how do they help manage customer interactions? Team workflows are a set of steps and processes that team members use to manage customer interactions. By following these workflows, teams can ensure that all customer interactions are handled in a consistent, efficient, and effective manner. Team workflows help to …

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Using Filters

Using Filters What are the benefits of filtering mentions by domains, authors, hashtags, location, language, platform, date, reach and sentiment? Filtering by domains, authors, hashtags, location, language, platform, date, reach and sentiment allows you to gain insights into how specific topics are being discussed within a larger conversation. By looking at sentiment and reach, marketers …

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Online sentiment on Sri Lankan Politico during the crisis: A Case Study

With the current economic crisis in Sri Lanka and the ensuing political instability, the country has been in search of a stable government. There have been many calls for systemic reforms. However, with the appointment of a new prime minister from the old guard, and the ensuing battle to find a majority in parliament, we …

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